Lesson 53 - Business English Vocabulary - Customer Service

It is time to learn English for Business, Foreign Trade and Supply Chain.

As a non-native English speaker you need to improve your business communication skills in order to have better working opportunities.

Let me help you achieve your professional goals by teaching you practical examples.
High-level communicationwithin the businessenvironment involvesmastering Business English


You'll learn:
Adequate and essentialvocabulary
Supply Chain Fundamentals
Standard documentation
Daily communication (emails,meetings, business trips,presentations)

You will learn in 4 steps:

Essential vocabulary for the business environment

This is the basis of good communication. You will learn essential vocabulary through practical examples adopted in the industry. Not only the meaning of the words, but also how they positively impact the interactions with the business partners. Once you have completed the first step, you can move on to the remaining vital aspects

2. Supply Chain Fundamentals

This is not a supply chain management course and you know it. However, you need to learn the basics to communicate more effectively. By understanding the workflow, it will be easier to provide business partners with accurate information and you will help them as expected

3. Standard documentation

In order to have objective professional communication in the business, foreign trade and logistics environment you must get familiar with the main documents used to move goods around the world. It is practically impossible to understand the meaning of each case without realizing the importance of the documents commonly exchanged between companies

4. Daily communication (meetings, presentations, trips, training, emails, conferences)

Once you are familiar with the definitions, understand the basic supply chain workflow and document functions, you will be ready to interact with your trading partners. You will learn day-to-day communication through e-books, audiobooks and video classes with practical examples found in the office

Who can benefit from the MENTORING?

Executives, Supply Chain Managers/Supervisors, Engineers, Administrative Workers, Exporters (sellers), Logistics Agents, Air Carriers, Warehouse Personnel, Customer and Supplier Representatives, Importers (buyers), Land Carriers, Ocean Carriers, Students of Business Administration, Engineering, Foreign Trade, Logistics, Accounting, Economics, Finance and related areas

Who is the mentor?
Mechanical Technician and Bachelor'sDegree in Foreign Trade. Dozens ofcourses focused on the Supply Chain

More than 5,000 students, teachingmore than 10,000 English classes

More than 20 years of experience(international trade and teachingEnglish as a second language)

Multilingual skills (non-native Englishspeaker, so you can do it too)

Global Logistics Practice in three largeorganizations (HITACHI, ALSTOM andEMBRAER)

Dozens of international business tripsto align the support provided throughexecutive meetings and conferencesas well as contract negotiation,logistics support, training, etc.(Canada, United States, Mexico,France, England, Belgium, Poland,Italy, Spain, Luxembourg, Venezuela,Panama, Germany, Brazil amongothers)

He studied English and worked in busycentral London, United Kingdom.

Daily alignments and interactions withclients from different countries relatedto the support and sale of AircraftSpare Parts

Daily interaction with the areas ofPricing, Supply Chain, DistributionCenters, Planning, Manufacturing,Logistics and others

Effective participation in thepreparation and presentation ofperformances and projects at Regionaland Worldwide Conferences

Strategic growth in the sales ofaircraft spare parts, including businessplan and materials sales force project

Global management of material flow

Analysis of spare parts sales toimprove performance according toeach client.

Daily relationship with customers of allcontinents through globally structuredsales of spare parts

Effective and continuouscommunication throughout the CARE(Customer Approach to ReachExcellence) process, acting underpressure and managing conflicts andchanges generated by internal andexternal environments

Incessant search for customersatisfaction, complying withestablished service policies

Management and technical guidanceof employees in previous modulesthrough constant training

Intermediation of videoconferenceswith the participation of differenthierarchical levels of clients to improveperformance and align needs

Critical analysis of market scenarios and trends seeking to understand theneeds of new and existing clients toconvert all this into business growthplans

Negotiations of commercial items inthe national and international marketssuch as tubes, profiles, rods, steel andstainless steel plates

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