GTM 147: RevOps Is a Hidden Growth Engine with Navin Persaud, VP of RevOps at 1Password

Navin Persaud is the VP of Revenue Operations at 1Password, where he leads a 30+ person team supporting a GTM org of 450+. With over 20 years of experience across RevOps, SalesOps, and MarketingOps, including time at IBM and high-growth SaaS companies, Navin has built a reputation as one of the sharpest operators in the game. He’s known for building scalable systems, ruthless prioritization, and a clear-eyed view of how AI is reshaping operations.

Discussed in this Episode:
Why RevOps is the most essential team for scalable growth
The real signs that it’s time to hire your first RevOps leader
What AI is disrupting first in RevOps forecasting, enrichment, orchestration, and reporting
The rise of GTM Engineers and the shift toward intelligence-layer operations
Tactical frameworks for combining AI insights with human judgment
How RevOps should evolve from executor to strategic growth partner
Hiring advice: what makes a great early-stage ops hire and how to test for curiosity

Highlights:
05:00 - The sports field analogy: building the GTM pitch, not just playing on it
07:00 - AI is both the scariest and most freeing technology in ops today
09:00 - GTM Engineers and the orchestration opportunity ahead
11:00 - Product-market fit is the right time to invest in RevOps
13:00 Forecasting, enrichment, and demand routing—where AI adds leverage
17:30 -Why dashboards are dying and how ops will move to real-time insights
27:00 - How RevOps became a central GTM function
30:00 - Advice for founders on when (and how) to bring in ops leadership
33:00 - “Perfection is the enemy of pace”—a RevOps mantra

Guest Speaker Links (Navin Persaud):
LinkedIn:   / navinpersaud  
1Password: https://1password.com/
1Password Careers: https://1password.com/careers

Host Speaker Links (Sophie Buonassisi):
LinkedIn:   / sophiebuonassisi  
Newsletter: https://substack.com/@sophiebuonassisi

Where to find GTMnow (GTMfund’s media brand):
Website: https://gtmnow.com/
LinkedIn:   / gtmnow  
Twitter/X: https://x.com/GTMnow_
YouTube:    / @gtm_now  
The GTM Podcast (on all major directories): https://gtmnow.com/tag/podcast/

Sponsors: Trinet
Founding a company is hard enough. Navigating payroll, benefits, and compliance shouldn’t slow you down. That’s where TriNet comes in. They work with startups and scaling businesses to help take HR off your plate, so you can stay focused on building product, growing revenue, and hiring great people - the go-to-market engine. B2B companies like Hivebrite and Equilend trust TriNet to help handle the infrastructure of their workforce, so their teams can focus on execution.
Sponsor Link: https://trinet.com/gtmnow


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