Automate Your Customer Support: Slack, Airtable & N8N (Step-by-Step)
Автор: David & Dan - Building with AI
Загружено: 2025-11-27
Просмотров: 18
Automate Your Customer Support: Slack, Airtable & N8N (Step-by-Step)
In this video, I’m showing you how to build a simple but powerful workflow that automates customer complaints and support tickets. If you are tired of missed emails and manual data entry, this system allows you to organize everything instantly without expensive enterprise software.
👇 What we are building today:
We are creating a system where:
A customer sends a complaint/email.
The system reads and classifies the issue automatically.
A ticket is logged in Airtable for tracking.
The correct team is instantly notified on Slack.
The customer gets an automatic confirmation with their Ticket ID.
🚀 Tools Used:
Airtable (For the database)
Slack (For team notifications)
n8n (The engine)
Gmail (Trigger)
⏳ Timestamps:
0:00 - The Automation Workflow logic
1:00 - Setting up the Airtable Base Search Record
3:41 - Connecting the IF node
4:55 - Generation of Ticket ID
5:12 - Text Classifier
11:15 - Gmail reply
12:11 - Testing workflow
❓ Have a question?
Drop a comment below if you get stuck on any step, and I'll do my best to help you out!
#Automation #CustomerSupport #NoCode #BusinessProductivity #Airtable #Slack
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