Office Internet Down Troubleshooting Step by Step - Real Life Office Troubleshooting
Автор: IT AudioBook Information de la Tecnologia
Загружено: 2026-01-19
Просмотров: 2
Troubleshooting Steps – Internet Connectivity Down.
Tier 1
Step 1: Check the Internet icon
Step 2: Verify Airplane Mode is OFF
Step 3: Disconnect and reconnect Wi-Fi
Step 4: Check if other users have Internet access
Step 5: Restart the network adapter (Pro Fix)
Step 6: Disable and re-enable Wi-Fi
Step 7: Test browsing and identify the scope (Internet vs. Intranet)
Tier 2 Technical Checks
T2-1: IP address verification
T2-2: DHCP Release / Renew
T2-3: Flush DNS and change DNS servers
T2-4: Ping tests
T2-5: Router WAN status check
T2-6: Traceroute (Tracert)
T2-7: ISP validation
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