Not a DEI Hire: Reframing the History of Black Labor to Modern Leadership

Explore the evolution from the historical undervaluation of Black labor to the emergence of Black professionals in contemporary leadership roles across industries, with a focus on Customer Success. This webcast challenges the reductive “DEI hire” narrative by highlighting the measurable impact Black professionals make in revenue generation, team leadership, and customer relationships.

In this Diversity in CS, moderator Ejieme Eromosele, and three CS professionals--Anthony DeShazor, Keishla Ceaser-Jones, Stephanie Workman-Bolden-discuss cultural competence and diverse perspectives drive business outcomes and innovation.

During the live event, the panelists discussed:

The intersection of historical labor patterns and modern workplace dynamics facing Black professionals
Strategies for leveraging cultural competence as a leadership asset in Customer Success
Practical approaches to building equity through mentorship, sponsorship, and organizational culture change
The business impact of diverse leadership in strengthening customer relationships and driving innovation
Actionable steps for allies to advocate for and support everyone in the workplace


By the end of the learning session, you’ll have lots of practical insights and concrete approaches for creating workplaces where diverse talent drives innovation and success.

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About Us:
SuccessCOACHING is reinventing the Customer Success training experience for CS Leaders, Customer Success Managers, and aspiring CSMs. Learn more about how SuccessCOACHING can help you or your Customer Success team at successcoaching.co.

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