Post-incident review. Экзамен IT Services Support.

В ITSM-сертификацию "Proven Practices входит 1 базовый и 6 экзаменов по направлениям.
Proven Practices Expert: ITSM Foundation
Proven Practices Expert: IT Services Support
Proven Practices Expert: Service Level Management
Proven Practices Expert: Change and Configuration Management
Proven Practices Expert: IT Economics and Finances
Proven Practices Expert: KPI Balanced System
Proven Practices Expert: IT Asset Management