Advanced RMA for D365 Business Central

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Looking to simplify and improve your support and returns process in Microsoft Dynamics 365 Business Central? In this video, we introduce our Advanced RMA and Case Management Extension, designed to help your business efficiently manage support cases and return merchandise authorizations (RMAs).

With this extension, you can:
➤ Easily manage and track external support cases for your customers
➤ Link sales and purchase returns directly to support cases for seamless processing
➤ Streamline your case management and returns workflow, reducing manual effort and improving customer service

We’ll walk you through the setup and key features, demonstrate how to manage tickets, and show a step-by-step sales return RMA process—all within Business Central.

Topics covered:
➤ Advanced RMA overview and setup
➤ Ticket overview
➤ Sales return RMA walkthrough
➤ Conclusion

For full details on all of our extension functionality, visit our website or reach out to our sales team at [email protected] for a personalized presentation. We look forward to helping you optimize your Business Central experience!