Why Saying No Is Sometimes the Best Service You Can Offer
Автор: Northern New York Parts - Small Engine Repairs
Загружено: 2025-12-15
Просмотров: 106
In a repair shop, saying yes to everything feels like good customer service — but in reality, it can cost you time, money, reputation, and peace of mind.
In today’s episode, we talk about why saying “no” is sometimes the most honest, professional, and helpful service you can offer a customer. Not every job should be taken. Not every machine should be fixed. And not every request is reasonable — even if the customer insists.
We cover:
When saying yes hurts both you and the customer
How bad jobs turn into comebacks, disputes, and stress
Why honesty builds more trust than false hope
How saying no protects your reputation and your sanity
The difference between good service and bad boundaries
Sometimes the best service isn’t a repair — it’s straight talk.
👉 Key takeaway: If a job isn’t right, unsafe, or fair, saying no is doing the customer a favor — even if they don’t realize it yet.
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