How to Approach Giving Estimates on Customers’ Machines
Автор: Northern New York Parts - Small Engine Repairs
Загружено: 2025-12-12
Просмотров: 129
Giving estimates can be one of the trickiest parts of running a repair shop. Customers want a number right now, but machines don’t always cooperate — especially when you haven’t dug into them yet.
In today’s episode, we talk about how to give estimates the right way without undercutting yourself, upsetting customers, or creating future problems. This isn’t about throwing out guesses — it’s about setting clear expectations, protecting your time, and building trust.
We’ll cover:
Why estimates are not guarantees
How to explain unknowns before you start tearing into a machine
The difference between an estimate, a diagnostic fee, and a final bill
How to handle customers who want a “ballpark” before inspection
Why does clear communication upfront prevent arguments later
If you’ve ever lost money, time, or sleep over an estimate gone wrong — this one’s for you.
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