How to Handle a Dissatisfied Client | The Josh Gerben Show

How do you handle a dissatisfied client? If you practice law long enough, you will eventually have a client that gets angry with you. How you handle that upset client can result in losing just a few hours of your time, or it can make the situation become a huge part of your entire career.

If you diffuse a situation quickly, you and your client will move on. However, if you handle an issue poorly, you could face a bar complaint or a malpractice suit. So, it is incredibly important to handle an upset client appropriately and with care.

Join Josh as he discusses how to deal with angry clients, attorney mistakes, and preventative measures in this episode of The Josh Gerben Show.

Timestamps:
03:08 - How to prevent upsetting a client
05:37 - What to do when a client is upset with your services
10:31 - What to do when you've made a mistake

Visit https://joshgerben.com/ to learn more.
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Start, run, and grow your law practice with Josh Gerben. This show discusses law firm management, legal marketing, the art of hustling, and everything else they didn’t teach you in law school.

Join Josh and learn how to obtain more clients for your law practice, build a personal brand, implement powerful systems to increase the efficiency of your law firm, increase your revenues, and put yourself in the position for a fulfilling and secure legal career.

Josh Gerben is the founder of Gerben IP, a state-of-the-art law firm that has won national and international recognition for its ability to deliver high quality legal services at a fraction of the cost of big law firms.

About Josh: https://www.gerbenlaw.com/about/josh-...
About Gerben IP: https://www.gerbenlaw.com/about/