Leading with Purpose: A Q&A with IDI Billing Solutions President Patrick Talty

What does it take to deliver consistent service excellence in telecom? In this episode of Behind the Innovation, Patrick Talty, President of IDI Billing Solutions, discusses the mindset, strategies, and values that power IDI’s long-standing reputation for customer success.

From hiring the right people and standardizing processes, to adapting with agility and planning for the future, Patrick shares insights into how IDI maintains high service standards in a rapidly evolving industry. You’ll also hear about what’s ahead—from automation and security initiatives to the growing role of AI in service delivery.

✅ Topics Covered:
• Maintaining high service standards through culture and process
• Adapting to shifting customer needs and technologies
• Fostering a customer-first culture at every level
• What’s next: automation, AI, and delivering real-world value

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