S04E03 - Angelia Ng & Susan Chen - Integrity as Strategy: Putting Values First

As a senior operations manager, Angelia Ng was ordered to terminate a colleague. On paper, it was just a business decision. But to Angelia, it was a betrayal of values — a line she refused to cross. That decision cost her the role, but it also gave her something more enduring: a compass. Integrity became the strategy that would guide her life.

In this episode of Clean Your Toilet, Angelia reflects on the pivot from corporate security to entrepreneurship, from following orders to writing her own. She shares how she built a business to support women on the path to parenthood — couples navigating IVF, mothers carrying loss, families piecing together resilience. The business was never just about revenue; it was about creating spaces where compassion could live alongside science.

But values don’t exempt anyone from struggle. Angelia recounts how a family health crisis, followed by the upheaval of COVID-19, threatened to close her doors. In that limbo, she wrote to her clients, offering refunds she could barely afford. Their answer stunned her: We’ll wait for you. That trust, born from years of choosing relationships over transactions, became the proof that integrity had never been weakness. It was her strongest asset.

Susan Chen draws out the parallels to leadership and identity: how staying true to your principles may slow your climb in conventional systems, but creates deeper reservoirs of loyalty and strength when crisis hits. Together, they explore the tension between numbers and values — and what it means to build a life that counts differently.

Key questions emerge:

What is the cost of saying no to the corporate script?

How do we measure success when the numbers contradict our values?

Can a business built on compassion survive in a world obsessed with profit?

Angelia’s story reminds us that reinvention isn’t about abandoning ambition — it’s about rewriting what ambition serves. Sometimes strategy is not growth at all costs, but growth with the right costs.

🧼 Integrity is the clean water.
🚽 Blind obedience is the drain.
💩 Compromise, betrayal, short-term wins? That’s the clog.

Lead with values. Build with endurance.

ABOUT
🚽 Welcome to the Clean Your Toilet Podcast - yes, that’s the actual name, and no, it’s not about porcelain (only). Let’s be real: we’ve all got things we avoid. This podcast is where we talk about the messes we pretend aren’t there — physically, emotionally, mentally, spiritually. Because spoiler alert: just like a neglected toilet, what you ignore doesn’t vanish, it festers.

Each season brings one speaker & multiple hosts together. Each from different walks of life with different expertise, meeting for the first time; for real, unscripted conversations about life. Filmed in a single sitting, we concentrate the essence of candor and spontaneity of live conversation.

We explore the habits, patterns, and inner gunk that quietly shape your outer life. We’re here for the uncomfortable truths, oddly satisfying metaphors, and yes, those sacred bathroom moments that somehow lead to spiritual insight and emotional release.

If you like what you see/hear, get in touch with us, and let's get those inner toilets clean!

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