The Hidden Phrase Driving Away Your Luxury Household Staff

Hiring and retaining luxury household staff is essential to running a smooth, high-functioning estate—but there’s one hidden phrase that could be quietly driving your luxury household staff away. In this video, we reveal what it is, why homeowners use it, and how to avoid the damage it causes to morale, retention, and your household’s reputation.

If you manage a private estate or employ domestic staff, this video is your insider guide to improving communication and building long-term loyalty.

In this video, we cover:

✔️ The five-word phrase that demoralizes household staff
✔️ 10 reasons why homeowners say it—and what to say instead
✔️ How this phrase quietly erodes trust and team performance

𝐆𝐞𝐭 𝐘𝐨𝐮𝐫 𝐅𝐫𝐞𝐞 𝐓𝐨𝐨𝐥𝐤𝐢𝐭!
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⏱️ 𝐓𝐢𝐦𝐞𝐬𝐭𝐚𝐦𝐩𝐬:

0:00 – Intro: The Cost of a Common Phrase
0:23 – The Five Words You Should Never Say
2:20 – Why Homeowners Say It: The 10 Triggers
6:00 – Why It's Detrimental to Use This Phrase & Long-Term Impact on Household Culture
9:00 – Outro

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