How AI Skills Inference Replaces Traditional Performance Management

In this special episode* of HR, We Have a Problem, Teri Zipper and guest Jamie Aitken, Vice President of HR Transformation at Betterworks, discuss the current state of AI deployment in HR and its intersection with strategic performance management. While many employees use ChatGPT individually, organizations show limited AI integration within their HR technology stack, with HR departments often excluded from enterprise AI planning discussions.

The conversation explores how AI can transform performance management through skills inference, data-driven calibration, and real-time workforce planning.

Key points covered include:

↪️ Many HR departments find themselves excluded from organizational AI planning, missing the opportunity to shape employee experience and change management around AI adoption.

↪️ Organizations are universally moving toward continuous feedback models that focus on growth, collaboration, and real-time coaching rather than annual review cycles.

↪️ AI can analyze performance conversations, peer feedback, and project outcomes to automatically identify employee capabilities and quickly assemble teams for emerging business needs.

↪️ HR must shift from managing compliance and completion rates to designing employee experiences that drive business outcomes like faster goal completion, higher retention, and increased innovation.


*This episode is sponsored by Betterworks

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Sapient Insights Group
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Teri Zipper
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Jamie Aitken
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Betterworks
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