FRIDAYS WITH FRANK: 2026 WatchList Trends -- Artificial Intelligence in Office Technology

The Cannata Report's Founder Frank G. Cannata and Editor-in-Chief Mark Vruno discuss the number one office technology trend from The Cannata Report’s 2026 WatchList: artificial intelligence (AI). While it seemed as if nearly everyone in the business world was talking about artificial intelligence in 2025, Cannata shares that it wasn't as hot a topic among dealers as it has been with office technology OEMs. “I’m hearing, from dealers, very little about AI, unless I bring it up, which is unfortunate," he adds. Despite the urgings from many industry OEMs and executives, Cannata feels that many dealers are, as the saying goes, ignoring it, at least for now. But he does feel that will change.

Cannata and Vruno go on to discuss the many ways artificial intelligence can be utilized and touch on solutions from ECI Software Solutions (AI Agent) and IS Docs, a division of Impression Solutions. In addition, they discuss topics covered in The Cannata Report's April AI issue, including how AI can be used in smarter MFPs, predictive maintenance, and intelligent workflow automation to enhance productivity, security, and efficiency. They also discuss AI's role as a sales and marketing tool and how the various dealer groups can provide intelligence and real-world case studies to promote AI's potential for dealers of all sizes.
For more news on the office technology industry and office technology trends, go to www.thecannatareport.com.

The Cannata Report is the leading intelligence resource for the document imaging channel in the office technology industry, covering a range of topics, including managed IT solutions, managed print services, digital transformation, cybersecurity, cloud communications, network security, production printing, services and supplies, vendor finance, mergers and acquisitions, and more. Written specifically for the independent dealer channel, The Cannata Report, founded in 1982, has an audience that includes business leaders in the office technology industry's hardware, software, IT, leasing, and supplies segments.
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