8 - Correspondence

This video is part of a 21 video series that was originally developed for staff within New Zealand Transport Agency Waka Kotahi. With their permission these videos are available on our YouTube channel. As such, there may be references to teams, people and services which are not available to people outside of Waka Kotahi. Further resources will not be shared, this video is for informative purposes only.

Closed captioning is speech to text and as such has not been fully modified.

This video is episode eight of the Paul & Henry Show, Paul and Henry discuss the nuances of correspondence in a regulatory and compliance context. They explore the importance of choosing the right medium, maintaining accuracy, brevity, and clarity in writing, and the impact of tone. The episode includes practical tips for improving written communication and emphasises the need for respectful and effective interaction, particularly when addressing sensitive issues.

Key themes in this video: Continuous improvement, professional conduct, communication, respect and sensitivity and legal and statutory considerations.