Zendesk WFM: Initial setup and defining agent work
Автор: Zendesk
Загружено: 2026-01-07
Просмотров: 200
Join Quincy from Zendesk as he walks you through the essentials of setting up Workforce Management. In this first session, learn how to configure admin settings, manage teams and roles, define agent activities, and organize work streams for better forecasting and scheduling.
Perfect for admins getting started with Zendesk WFM.
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