Multi-hop Analysis - Process Mining Use Case Series
Автор: ServiceNow Community
Загружено: 2026-01-23
Просмотров: 60
Process Mining can be used to help us get a better understanding of how often certain reassignments are happening, which hand-offs are taking longer than others, and where do we have these dreaded “Ping Pong” situations. This post is part of the ServiceNow Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities.
This content has been updated in January 2026 and is based on the Zurich release.
Interested in more Process Mining Use Cases - https://www.servicenow.com/community/...
You can learn more about ServiceNow's in-platform process mining solution here https://www.servicenow.com/community/... #ServiceNow #processmining #processintellligence
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