Analyzing work that takes longer to route than resolve - Process Mining Use Case Series
Автор: ServiceNow Community
Загружено: 2026-01-20
Просмотров: 87
This video is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities.
One of the many things that makes process mining different than your more traditional reporting and analytics is the ability to use the steps/transitions within the lifecycle of a piece of work to identify opportunities.
For example, one interesting way to look for self service opportunities, or potential routing or staffing issues would be to focus on pieces of work that take a long time to get to the In Progress state, but then take a relatively short time to get to the resolved or closed state.
You can learn more about ServiceNow's in-platform process mining solution here
https://www.servicenow.com/community/...
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