Do you trust your AI Copilot? | Digital IQ | AI for business Episode 1

Chris McClean, Avanade Global Digital Ethics Lead, discusses the concept of trust and how it applies to our relationship with technology, specifically AI Copilot or AI for business. He outlines four categories for evaluating trustworthiness: alignment of values, expectations of performance, mutual understanding, and accountability. When it comes to generative AI, do most professionals trust its results today? And do employees believe that their organizations’ leaders are fluent in AI and understand its governance needs? Chris presents recent research findings on the current state of trust in AI and offers considerations for improving trust in AI copilots.

To push your thinking and learn more about new technologies like generative AI and tools like Microsoft Copilot, register for Digital IQ (http://www.avanade.com/digital-IQ?utm.... Catch upcoming sessions or watch recent sessions available on demand to imagine what you will do with AI.

00:08 - What does it mean to trust?
1:00 - The power we give to technology
1:30 – 4 categories to evaluate another party as trustworthy
1:34 – #1. Alignment of values: is there justice, fairness, sustainability?
1:45 – #2. Expectations of performance: will this other party perform with accuracy, quality, consistency?
1:57 – #3. Mutual understanding: do we know how the system operates, is there transparency, and does the system understand what we want in the interaction?
2:10 – #4. Accountability: is there oversight, monitoring, and recourse we can access?
2:30 – Is this happening right now with AI? (AI Readiness research findings)
3:00 – If we want to trust our AI copilots, how do we increase that trust?