Conversations with Giants, Episode 2: Paul Wilkinson
Автор: Roman V Zhuravlev
Загружено: 2026-01-17
Просмотров: 20
A conversation with Paul Wilkinson: the Chief Architect at The Shiny New Thing That Really Helps, co-author of popular simulation games, cartoonist, author, and a legend of the international ITSM community.
Paul's LinkedIn page in case you want to invite him as a speaker: www.linkedin.com/in/paul-shiny-new-thing-wilkinson-20b396
Paul's books (Wow, ABC of ICT, ITSM from Hell, and more) on Amazon: https://www.amazon.co.uk/stores/autho...
The eight-fields model article: https://www.gamingworks.nl/explaining...
Paul's documentaries about Gouda's war time (in Dutch):
• In de sporen van de oorlog
• Verzetshelden
0:00 Hello and welcome!
01:39 How did it all start?
03:38 Creator of simulation games
10:02 Creator of the ABC cards
10:40 Paul The Cartoonist
13:20 ‘IT Service Management From Hell’
18:30 Englishman in Gouda
22:00 Using the ABC cards
27:30 The Shiny New Thing That Really Helps
34:00 WOW!
37:20 Paul The Cameraman
41:00 The lessons Paul learned
43:20 People who influenced Paul
48:30 People who surprised Paul
52:00 Frustration and value of simulation games
58:04 The closing ‘Thank you’ and celebration of failure
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