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Incident Management and Problem Management
Автор: RAPA
Загружено: 2016-06-27
Просмотров: 9092
Описание:
IT Support has lived in a paradigm of technology support; services are groupings of more than technology and the Incident and Problem Management operations must adapt to this new paradigm. As well, service owners must adapt to include help desk and support operations in their service roll out and training plans.
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