In this full video episode of The RC Executive Lounge podcast, Sandy Lood, Vice President of Revenue Cycle at Cottage Health, opens up about what it takes to lead a modern RCM organization — one grounded in collaboration, transparency, and alignment.
Sandy shares how her team works together around shared goals to deliver measurable outcomes and how strong partnerships can transform the way revenue cycle teams operate. She also discusses the importance of understanding denial data to prevent issues before they occur, and how to translate analytics into real process improvement.
Demonstrating bold leadership, Sandy reflects on an autonomous coding initiative that brought valuable lessons on innovation, resilience, and course correction. She also looks ahead at how Agentic AI could unlock 10x performance improvements across healthcare operations.
If you lead or support revenue cycle transformation, this conversation offers practical guidance on bringing your teams along the journey, keeping people engaged, and building a culture that embraces change.
Learn more about ArceeHQ and our AI solutions for reducing denials and increasing adoption of patient financing:
👉 https://arceehq.com?utm_source=podcas...
Download the free white paper:
👉https://arceehq.com/the-financial-eng...
Evaluate your ROI using the ROI calculator:
👉https://arceehq.com/patient-financing...
Subscribe to the RCM Executive Lounge Podcast on your favorite platform:
🎧 Apple:https://podcasts.apple.com/us/podcast...
🎧 Spotify:https://open.spotify.com/show/6Pzfp41...
🎧 Amazon Music:https://music.amazon.com/podcasts/223...
🎧 Audible:https://www.audible.com/podcast/The-R...
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