How to Decrease High Call Volumes and Wait Times
Автор: Gladly
Загружено: 2020-07-08
Просмотров: 248
Reduce high call volumes - without hurting your CSAT.
High call volumes are a common reality for brands. Whether it’s questions during holiday sales or more unprecedented crisis like the one we’re experiencing now. Now, while we can’t offer a magic wand to quell those sudden surges, we’d like to offer you the next best thing:
Find out from Ryan Floersch, Head of Product Marketing at Gladly, in this recording.
Watch today to learn actionable strategies to reduce high call volumes, while still getting customers the answers they need - fast.
1:22 - A little about Gladly
2:15 - Call volumes and wait times have skyrocketed
2:53 - Offer more than voice
5:43 - Evaluate positions of honor
6:31 - Lean into Self-Service
8:03 - Go beyond "press #0 for support"
8:56 - Empower agents with knowledge
9:51 - Gladly Demo
24:39 - Q/A
Learn more about Gladly: https://gladly.com/
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