Insights from The Customer Success Talent Playbook

The Customer Success Talent Playbook authors Swati Garg, Ejieme Eromosele, and Kristen Hayer were invited to speak for the MLT's Managers' Roundtable Series with Bennu Amen, Manager of Policy & Research at Tech:NYC, as Session Moderator.

The purpose of this virtual event was to explore how customer success professionals could build lasting careers and high-performing teams in a rapidly evolving tech landscape. The session included insights and strategies for hiring, growth, and leadership. Through lessons from the book, attendees learned how to thrive, lead with impact, and shape the future of customer success.

Attendees left the session:

Informed about how customer success drives real business impact and opens doors for career growth.

Clear on what makes a customer success professional or team truly stand out in today’s fast-moving tech landscape.

Prepared to take the practical tips, frameworks, and strategies from the book and apply them in their own roles.

Confident in taking action to build stronger customer relationships, lead teams, and advance their careers.

Equipped to put insights into practice right away to make a meaningful difference in their work and within their organizations.

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