What is Emotional Intelligence? An Introduction

Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you.

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Overview of Emotional Intelligence
This video is part of course module number 1.4.1
Program 1: Managing Yourself
Course 4: Emotional Intelligence
Section 1: Overview of Emotional Intelligence

Other videos in this section include:
🎬 Why is Emotional Intelligence Important at work?    • Emotional Intelligence at Work: Why is it ...  
🎬 Howard Gardner: Emotional Intelligence in the Multiple Intelligences Model    • Howard Gardner: Emotional Intelligence in ...  
🎬 Reuven Bar-On: Emotional Quotient (EQ) in Emotional Intelligence    • Emotional Quotient (EQ): The Reuven Bar-On...  
🎬 The Daniel Goleman Model of Emotional Intelligence    • The Daniel Goleman Model of Emotional Inte...  
🎬 The Salovey & Mayer Model of Emotional Intelligence    • The Salovey & Mayer Model of Four Emotiona...  
🎬 Critical Assessment of Emotional Intelligence: The Cases For and Against    • Critical Assessment of Emotional Intellige...  


= LESSON NOTES
The term, Emotional intelligence, was used first in 1964. Science journalist Daniel Goleman popularized it in his 1995 best-selling book Emotional Intelligence (https://geni.us/KxAZAZ8).

In 1990, Peter Salovey and John Mayer defined Emotional intelligence as:
‘the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.’

They later described four proposed abilities:
• Perceiving Emotions
• Understanding Emotions
• Using Emotions
• Managing Emotions

Goleman treated Emotional Intelligence as an array of skills and characteristics that improve workplace performance and personal success. He looked at a mix of abilities and traits:
• Self-Awareness
• Self-Regulation
• Motivation
• Empathy (Emotional Awareness)
• Social Skills

Reuven Bar-On did early work on what we now call emotional intelligence. He originally referred to it as emotional and social competence, but later proposed the term EQ: Emotional Quotient, as an analog of IQ: Intelligence Quotient.

Bar-On developed the most widely-used psychometric model of emotional intelligence, the EQ-i™. This follows his 15-factor model of emotional intelligence:
1 Self-regard
2 Emotional self-awareness
3 Assertiveness/Emotional self-expression
4 Independence
5 Empathy
6 Social responsibility
7 Interpersonal relationship
8 Stress tolerance
9 Impulse control
10 Reality-testing
11 Flexibility
12 Problem-solving
13 Self-actualization
14 Optimism
15 Happiness/well-being


= RECOMMENDED EXERCISE
Consider the outlines of the different models of Emotional Intelligence.
1. What does Emotional Intelligence mean to you? (2 MC CPD Points)
2. What aspects do you see as most useful to you in the workplace? (2 MC CPD Points)
3. Which aspects of emotional Intelligence would you see as your strengths, and which ones do you most need to develop? (2 MC CPD Points)

= = DOWNLOADS
Free Resources
🧰 CPD Tools - https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3)

= = RECOMMENDED READING
📖 Emotional Intelligence: Why it Can Matter More Than IQ
https://geni.us/KxAZAZ8
📖 Working with Emotional Intelligence
https://geni.us/R024Ax
📖 The New Leaders: Transforming the Art of Leadership
https://geni.us/5ziIw
📖 Emotional Intelligence: Build Strong Social Skills and Improve Your Relationships
https://geni.us/Xn6BpoK
📖 Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life
https://geni.us/Ne8Wz
📖 EQ Applied: The Real-World Guide to Emotional Intelligence
https://geni.us/XoqvY


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= = MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS
You can record your Management Courses CPD points on our free, downloadable CPD record log.
📓 Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
If you simply watched the video, record 2 MC CPD points
If you also carried out all of the recommended exercises, score a total of 8 MC CPD points

= = CHAPTER MARKERS
00:00 - Creatures of emotion - Dale Carnegie
00:12 - What is Emotional Intelligence?
00:59 - The term: ‘Emotional Intelligence’
01:30 - Goleman’s assessment of emotional Intelligence
01:45 - Salovey & Mayer: Definition of Emotional Intelligence
02:15 - Salovey & Mayer: 4 Abilities
02:50 - Goleman: 5 Emotional Intelligence traits/abilities
04:07 - Reuven Bar-On: EQ - Emotional Quotient
04:37 - Bar-On: EQ Assessment
05:54 - The case for Emotional Intelligence

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