2025 CS100 Summit | Natalie Wolf (People.ai) | Blueprint for AI-Ready Customer Success

At the 2025 CS100 Summit, Natalie Wolf, Chief Customer Officer at People.ai, shares a practical blueprint for building an AI-ready customer success organization that can scale impact without losing trust, clarity, or momentum.

In this session, Natalie walks through the realities most CS teams face with AI today and provides a clear, step-by-step framework for moving from experimentation to scalable, embedded AI across go-to-market teams.

In this session, you’ll learn:
The four stages of AI maturity and how to identify where your CS organization truly sits
How to capture the right customer and revenue signals instead of drowning in data
How to embed AI into forecasting, renewals, and customer health workflows
How to move from insights to coordinated action across CS, Sales, and Product
How to prepare your team for the change curve and accelerate adoption through experimentation

Natalie also shares real-world examples of how AI can surface forecast risk, orchestrate next-best actions, and enable leaders to shift from reactive management to proactive, predictive decision-making.

As AI becomes a defining advantage for modern customer success teams, this session offers a grounded, people-first approach to operationalizing AI in ways that drive real outcomes.

The CS100 Summit is presented by ClientSuccess, the leading post-sales CRM for B2B SaaS companies. ClientSuccess helps teams unify onboarding, adoption, engagement, and renewals while turning customer data into actionable signals that drive retention and growth.

Learn more at https://www.clientsuccess.com