Winning the Post-Purchase Battle | CJ Towle on Customer Loyalty & CX at DELIVER America 2025
Автор: DELIVER
Загружено: 2025-11-11
Просмотров: 5
Returns don’t have to be painful — they can be your biggest opportunity.
CJ Towle, Product Marketing Lead at Narvar, explains how data-driven post-purchase experiences are redefining retail loyalty, trust, and growth. From preventing fraud to perfecting delivery communication, CJ shares why Narvar’s award-winning approach to customer experience stood out at DELIVER America 2025 — earning them the prestigious Customer Experience Award.
Discover how DELIVER’s unique format fuels smarter conversations, connects innovators, and gives retail leaders the insight to turn logistics challenges into loyalty wins.
🚀 Learn more about DELIVER America → https://deliver.events/america
🎬 Watch all interviews from the frontline → • DELIVER America 2025 | Voices From the Fro...
#DeliverAmerica #CustomerExperience #PostPurchase #RetailInnovation #Narvar #EcommerceGrowth
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