CSPN Channel
CSPN believes that customer experience starts with a vision and is activated through employees. We have a holistic perspective on how Consulting, Training and Networking are all interconnected to create remarkable customer and employee experiences.
Elevating your customer and employee experience is essential today if you want to stand out and be competitive. Keeping customers loyal, engaged, and rewarded is the key to building a successful business. This cannot happen without engaged and educated employees. CSPN offers consulting, training, and professional development services that will transform your organization from the inside out.
We help organizations define what great customer experience looks like and how to activate it through people empowerment and process changes. As a human-centred design firm, CSPN offers customer and employee engagement consultancy services, a full-spectrum of custom and off-the-shelf training design and delivery, and virtual training options.
CSPN 2025 CX Conference - Highlight Video
CSPN | 7th Annual Virtual Women in Leadership Summit | Highlights Video
![[CSPN] Beyond The Click: Excellence in Retail Operations](https://ricktube.ru/thumbnail/nV6a4Wg1miU/mqdefault.jpg)
[CSPN] Beyond The Click: Excellence in Retail Operations
CSPN | Women's Day March 8, 2023 - Webinar with Tara Wilson
CSPN | Women's Day March 8, 2023 - Webinar with Judith Paterson
CSPN Learning Tips - Presenting with Power
CSPN Learning Tips - Being Intentional About Equality, Diversity & Inclusion
2016 CSPN Conference | Highlights Video
![[CSPN] Women's Day | Fireside Chat with Marina Chernyak, VISA](https://ricktube.ru/thumbnail/s896OFdQ5j8/mqdefault.jpg)
[CSPN] Women's Day | Fireside Chat with Marina Chernyak, VISA
![[CSPN] Women's Day | Eating For Energy Webinar with Heather Abbott, FuelWellFeelWellNutrition](https://ricktube.ru/thumbnail/W2qk0qnaw8U/mqdefault.jpg)
[CSPN] Women's Day | Eating For Energy Webinar with Heather Abbott, FuelWellFeelWellNutrition
CSPN Learning Tips - Goal Setting
CSPN x Medallia Webinar - How to Empower People Effectiveness for Proactive Front-Line Action
2022 CSPN Collaboration Opportunities
CSPN | Women in Leadership 2021 | Highlight Teaser
CSPN | 5th Annual Virtual Women in Leadership Summit | Highlights Video
Welcome to Week 2 of CSPN's Women in Leadership Summit
Welcome to CSPN's 5th Annual Women in Leadership Summit | Day 1
![[CSPN] ServiceNow Maturity Matrix Virtual Workshop - November 2021 | Recording](https://ricktube.ru/thumbnail/9DYPp7mGzkU/mqdefault.jpg)
[CSPN] ServiceNow Maturity Matrix Virtual Workshop - November 2021 | Recording
Andrew Enns, Leger Winnipeg is speaking at CSPN's Citizen Service Summit
CSPN | 4th Annual Virtual Women in Leadership Summit | Highlights Video
CSPN | Pre-Event Webinar: The Future of Citizen Service
State of the Contact Centre Insights Discussion Webinar
![[CSPN & Fonolo] How to Foster Agent Engagement in a Hybrid Contact Center Webinar](https://ricktube.ru/thumbnail/DvqpuWIvNyA/mqdefault.jpg)
[CSPN & Fonolo] How to Foster Agent Engagement in a Hybrid Contact Center Webinar
Become a part of the CSPN Community
CSPN Spotlight Interview with Charles Brown
Webinar Sneak Peek - How to Foster Agent Engagement in a Hybrid Contact Center with Fonolo & CSPN
![[CSPN & ServiceNow] - Knowledge Management Virtual Workshop - April 8, 2021 Recording](https://ricktube.ru/thumbnail/B72nowZD2cs/mqdefault.jpg)
[CSPN & ServiceNow] - Knowledge Management Virtual Workshop - April 8, 2021 Recording
International Women’s Day | Diversity, Equity, & Inclusion Fireside Chat with Diana Frost
Spotlight Interview | Chris Watchorn
CSPN - Black History Month 2021