How to Configure Custom Client Apps & Interaction Widgets in Genesys Cloud

!!CHECK TO HIT THE SUBSCRIBE BUTTON!!

Here below link to download the python source code to run the custom application embedded in Genesys Cloud. (The custom tool as GCAD - "Queues Activation and Deactivation in Genesys Cloud".)

https://drive.google.com/file/d/1SheF...

Note: If any configurations related queries please feel free to ping me; will support to you!

Configurations:
Embedding custom Python applications within Genesys Cloud apps is achieved by leveraging the Genesys Cloud Client Apps framework. This framework allows you to embed web applications, which can be powered by your Python backend, directly into the Genesys Cloud user interface.

Here's how this works:
Develop your Python application as a web application:
Your Python application needs to be accessible via a URL.
This typically involves using a web framework like Flask or Django to serve your application's front-end (HTML, CSS, JavaScript) and handle API requests.

This web application will be the content that Genesys Cloud embeds.
Host your Python web application:

Your Python web application needs to be hosted on a server that is publicly accessible via the internet, allowing Genesys Cloud to reach its URL.

Configure a Client Application in Genesys Cloud:
• Navigate to the Admin section in Genesys Cloud and go to "Integrations."
• Add a new "Client Application" integration. Provide a name for your application and specify the URL of your hosted Python web application. Choose whether it should appear as a "standalone" application (accessible from the main menu) or a "widget" (e.g., an Interaction Widget that appears in the sidebar during interactions).
• Configure settings like iframe sandbox options and content security policies for security.
• Assign the application to specific Genesys Cloud groups so that the relevant agents can see and use it.

Interaction with Genesys Cloud (Optional but common):
• Your embedded Python application can interact with Genesys Cloud's functionality using the Genesys Cloud Platform API and the Client Apps SDK.
• The Python SDK for the Platform API allows your backend to make API calls to retrieve or update Genesys Cloud data (e.g., retrieve interaction details, update agent status). The Client Apps SDK, used in your front-end JavaScript, enables communication between your embedded application and the Genesys Cloud UI (e.g., opening specific Genesys Cloud pages, receiving context about the active interaction).
• By following these steps, you can seamlessly integrate custom Python-powered applications directly into the Genesys Cloud agent experience, extending its capabilities to meet your specific business needs.