Fixing Fast but Learning Slow - Why Incident Management Fails
Автор: What Caused This
Загружено: 2025-10-01
Просмотров: 25
When something goes wrong at work, we move fast: fix the issue, file the report, close the loop. Someone is banging the table, demanding answers.
But does incident management actually help us learn - or just let us move on? In this episode of Cause for Thought, we dig into the hidden flaws of traditional incident management: the search for a single “root cause,” the lure of human error, and the culture of box-ticking over behaviour change.
We explore how organisations can shift from managing incidents to learning from them - and what it really takes to make change stick.
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