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Cause For Thought x Get Out Of Wrap - Why Contact Centres are Root Cause Analysis Goldmines
Автор: What Caused This
Загружено: 2025-10-08
Просмотров: 22
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Contact centres are fast-moving, complex environments where problems often trigger quick fixes. But what if leaders could uncover the real drivers instead?
In this episode, Martin Teasdale from Get Out Of Wrap, joins us to explore how Root Cause Analysis (RCA) could enable contact centres to move past firefighting - to prioritising fixes, preventing workforce issues, driving continual improvement, and improving First Call Resolution.
Whether it’s outages, complaints, or hidden inefficiencies, this conversation shows why RCA is more than a process - it’s a mindset for lasting performance.
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