Why Online Reviews Matter More Than You Think!

In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Alexandra from FeedCheck, a reputation management solution for restaurants and brick and mortar locations. Alexandra shares her background, the importance of online reputation management, and how FeedCheck helps brands monitor and analyze reviews across multiple platforms. They discuss the impact of responding to reviews on consumer behavior, the role of AI in generating timely and appropriate responses, and the process of onboarding new clients. Tune in to learn how effective reputation management can drive customer loyalty and top-line sales.

00:00 Feedcheck
00:39 Introduction and Guest Welcome
01:03 Alexandra's Background and Career Journey
02:03 Introduction to FeedCheck
02:26 How FeedCheck Works
03:09 Challenges and Solutions in Review Management
06:27 Importance of Responding to Reviews
08:08 AI in Review Management
22:22 Global Reach and Client Engagement
23:07 Onboarding Process and AI Benefits
29:14 Conclusion and Final Thoughts

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Disclaimer: The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the Restaurant Technology Guys Podcast.