Service on the Move: Why Dealerships Are Going Mobile in 2025

Visit the Retention Roadmap Website: https://drivesure.com/podcast/

Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make money on it? And will customers even use it consistently?

In this episode, sponsored by DriveSure, Bill sits down with Amit Chandarana, CEO of Curbee, a mobile service software platform that’s helping dealerships turn these questions into action. Drawing on Curbee’s roots in Tesla’s early mobile service operations, Amit shares how their platform — MARS — enables dealerships to deliver at-home service that’s efficient, profitable, and deeply aligned with customer expectations. From new OEM incentives to optimizing for recalls and reactivating lost customers, this conversation covers what it really takes to make mobile service work.

What we discuss in the episode:
How Curbee’s MARS platform uses geo-mapping and traffic data to schedule smarter mobile appointments
Why mobile service re-engages inactive customers and what a 92% completion rate says about convenience
How to avoid overbuilding your shop by treating mobile service as your next “virtual bay”
The one test every dealership should use before deciding whether to offer mobile service

Jump to a specific topic:
00:00 - Introduction
01:27 - The Evolution of Mobile Service at Dealerships
04:25 - Benefits of Curbee's MARS Platform
06:44 - Impact of Dealership Location on Mobile Services
08:52 - Reengaging Lost Customers with Mobile Services
12:52 - Differences in Customer Communication with Mobile Services
15:07 - Curbee Partnership with Stellantis
17:14 - KPIs Every Dealership Should Focus On
19:21 - Mobile Service Retention Insights
20:22 - Advice For Leaders Exploring Mobile Service

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💻 Resources from this Episode:
Explore Curbee: https://www.curbee.com/

Chat with the Curbee team: [email protected]
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📲 Social Media:
• Connect with Bill on LinkedIn:   / billspringerdrivesure  
• Connect with Amit on LinkedIn:
  / amitchandarana1  
• Follow Retention Roadmap on LinkedIn:   / retention-roadmap  

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