Retention Roadmap
Retention Roadmap with Bill Springer is a podcast dedicated to helping new car dealership management tackle customer retention and service department challenges. Published twice a month, the podcast provides actionable insights, industry best practices, and real-life success stories from experts and peers. Our mission is to transform service departments into powerhouses of customer retention and satisfaction, where motivated teams, loyal customers, and consistently high revenue and profit are the norm.
Service Is the Dealership: Don Hall’s Wake-Up Call for 2026
What U.S. Dealers Can Learn from Australian Fixed Ops
Service Lane Appraisals That Actually Drive Retention
The OEM–Dealer Alignment That Keeps Customers Loyal
The Fixed Ops Mastermind Guide to Modern Retention
Why Outsourcing Porters Might Be Your Best Retention Play
Turn Recalls into Retention with Chris Miller
How Carter Myers Automotive Tackles Retention from Day One
What 70% Online Scheduling Adoption Tells Us About the Future
Turn Your Advisors into Retention Engines with Ron Maki
Dealer Plate Guy on Trust, Turnover, and TikTok
From Guesswork to Precision: Using AI to Boost Service Retention
What AI Can Teach You About Service Defection
From Transactional to Relational: The Service Advisor Shift
Service on the Move: Why Dealerships Are Going Mobile in 2025
From Clipboard to Kiosk: A Modern Fixed Ops Makeover
Unlocking Retention: The Power of the First Service Appointment
The Retention Formula: Insights from Tully Williams
Service Retention in 2025: What’s Changing & How to Adapt
The Future of Dealership Branding & Digital Engagement with Savannah Simms
Turning Recalls into Revenue: The BizzyCar Blueprint
Mastering Parts Operations to Boost Dealership Retention
Adopting Video to Boost Retention and Revenue in Fixed Ops
How to Boost Revenue and Retention with Video Inspections
Retention vs Loyalty: Transforming Customer Relationships
Convenience Meets Loyalty: Ford’s Mobile Service Revolution
The Secret to Service Retention: Insights from Urban Science
Boosting Retention with a Tire-First Strategy
From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile Service
Leveraging Pricing Intelligence for Your Service Department