Inside the Conversation: Harnessing Customer Emotion To Boost CSAT and Reduce Churn

Every customer conversation contains emotional signals that shape loyalty, satisfaction, and long-term value—but these cues are often subtle, easily missed, and difficult to measure at scale. When contact centers overlook them, the consequences are real: unresolved friction, inconsistent service quality, increased churn risk, compliance challenges, and lost revenue opportunities.

This session explores how Business AI is redefining emotional intelligence in the contact center, giving enterprises the ability to detect sentiment in real time, interpret behavioral cues with precision, and act on insights that were previously invisible. You’ll see how leading organizations are turning emotional context into a measurable operational advantage.

What you’ll learn:
• How to uncover hidden customer signals in every conversation
• How to link sentiment patterns to measurable improvements in CSAT
• How to identify churn risks early—before they result in lost customers
• How to strengthen consistency, compliance, and revenue protection without adding complexity

This session is designed for CX and operations leaders who want to elevate customer interactions with intelligence that goes beyond the words themselves.

Learn more:
[Blog] Harnessing Customer Emotion to Boost CSAT and Reduce Churn: https://www.uniphore.com/blog/harness...
What is emotion AI? https://www.uniphore.com/emotion-ai/
[Glossary] What is Contact Center Automation? https://www.uniphore.com/glossary/con...
[Glossary] What is Average Handle Time (AHT)? https://www.uniphore.com/glossary/ave...
[Glossary] What is Customer Satisfaction (CSAT)? https://www.uniphore.com/glossary/cus...
[Glossary] What is Customer Sentiment Analysis? https://www.uniphore.com/glossary/cus...
Explore Uniphore's Customer Service AI Suite: https://www.uniphore.com/products/cus...

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Learn more: https://www.uniphore.com/
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