AnalystANGLE | Dreamforce 2025

In this special AnalystANGLE conversation from Dreamforce, theCUBE Research’s Dave Vellante and George Gilbert sit down with Crawford Del Prete, chief executive officer of International Data Corp., to unpack where Salesforce’s agent vision is becoming real, and where it still needs hardening. Del Prete shares why the enterprise is racing toward agents and what “nuts-and-bolts” capabilities (observability, orchestration and supervision) are required to make them production-grade. The discussion digs into what changed from last year’s proofs-of-concept to this year’s in-production customer stories – including Dell’s Agentforce supply chain use, FedEx, Pepsi’s long-tail retail coverage and Smartsheet’s 30% support-volume rise with no headcount increase – plus what’s still missing (clearer ROI quantification and platform clarity for pro devs vs. low-code builders).

The interview also explores IDC’s latest macro signals: ~14% IT growth this year (with servers exceeding 50% quarterly growth), strong cloud momentum (IaaS ~25–30%, SaaS ~10–12%), and AI software growing north of 50% – on a market that Del Prete sizes at roughly $4T. The team examines Salesforce’s data strategy (Data Cloud/Data360 demos, governance fixes and Slack surface), why harmonizing processes, not just entities, matters, and why only ~11% of enterprises report that most AI projects deliver measurable business value today. Listeners will hear candid analysis on “day one” build vs. “day two” operations, service-as-software economics and how Agentforce + real-time data + Slack (wrapped with MuleSoft integration and governance) determine whether agentic automation scales from compelling demos to routine business labor.

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00:00 - Intro
00:06 - Unveiling the Future: Dreamforce 2025 and the Rise of Intelligent Agents
02:52 - Emphasis on Customer Stories and Real-World Applications
04:54 - Integrating Identity and Technology Trends: Shaping the Future of Digital Maturity
10:56 - Transformation Through Data and Software
14:11 - Economic Considerations in Software Development
18:48 - Salesforce's Evolving Strategy: Integrating Revenue and Data for Future Success

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