Setting up for success with Zendesk WFM: Forecasting
Автор: Zendesk
Загружено: 2024-12-17
Просмотров: 1486
✅ Setting up for success with Zendesk WFM: Forecasting
🔗 Getting started with Zendesk WFM: https://zdsk.co/4dMiDQR
🔗 Learn more about Zendesk WFM: https://zdsk.co/3BOq0tV
💡 Learn how to get set up for success with Zendesk WFM.
⚡️ In this session we dive deep into all things forecasting!
⏳ Timestamps:
00:00 - Intro
00:33 - Calculating inbound volumes with workstreams
02:25 - Data collection requests
03:30 - Forecast view settings
05:00 - Workstream folders
06:35 - Recalculating the forecast
07:37 - Forecast parameters
12:50 - Volume adjustments
14:00 - Excluding outliers
14:58 - Staffing parameters
24:05 - Importing historical volumes
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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