5 ingredients of EXCEPTIONAL support emails | Freshworks Academy
Автор: Academy Freshworks
Загружено: 2018-01-18
Просмотров: 25867
What if a “good” customer service email just isn’t enough. What if you want to write a support email that is exceptional and impactful? In this video, we will go over the 5 most important ingredients of exceptional emails, which are:
1. Convenience
2. Anticipation
3. Simplicity
4. Personality
5. Sincerity
An exceptional support email helps you reach out and build a bond with a customer. So even if you do not have the time to take great care while writing every email, try using these ingredients to make your emails special once in a while.
Check out this course in the Freshworks Academy and participate in the discussion with the customer service community: https://www.freshworks.com/academy
Check out Freshworks, a refreshingly simple customer engagement software that your teams will love: https://www.freshworks.com
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