Mastering Profitability: Data-Driven Approaches for Customer Success Leaders

In this weeks’ Scale Your Sales Podcast episode, my guest is Jan Young.

Jan Young is the founder of JanYoungCX consultancy & coaching, StepUpXchange CS executive courses with private community & CxXchange community for CS professionals. She is an award-winning CS leader of 2 successfully exited startups. She brings her cross-disciplinary approach to SaaS B2B tech and Customer Led Growth. Jan is on a mission to transform CS Leaders into Business Leaders and align GTM teams.

In today’s episode of Scale Your Sales podcast, Jan shares expertise in transforming customer success leadership and aligning go-to-market strategies for business growth. This discussion covers the critical role of CS leaders in market alignment, the impact of data integration and AI on revenue operations, and the importance of breaking down organizational silos. Jan provides insights on driving profitability in customer interactions and creating a seamless customer journey.

Welcome to Scale Your Sales Podcast, Jan Young.

Timestamps:
00:00 Aligning GTM for Customer Experience
05:16 Balancing Customer Value and Profitability
09:34 Fostering Success Through Collaboration
13:42 Shifting to Profitable, Efficient Growth
15:03 Rethinking Customer Engagement Strategies
18:42 Optimizing Customer Success Milestones
22:47 Earning Trust in Sales Delivery
26:51 Sales vs. Customer Success Gender Dynamics
28:52 CS Careers Foster Customer Relationships
31:27 Embracing AI for Business Efficiency
35:07 Adapting to Industry Transformation
38:00 Community and Courage

  / jan-young-cx  
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Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

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