What to Say When a Customer Asks For Your Supervisor

Confident Call Control: Handling "Supervisor" Demands Like a Pro

Ever been caught off guard when a customer demands to speak to your supervisor? It's a tricky situation that can leave even seasoned customer service pros feeling flustered. But what if I told you there's a way to handle this request that keeps the customer happy and avoids unnecessary escalations?

In this video, I'm sharing a simple yet powerful three-step approach that will change how you handle these challenging moments. You'll learn:

The Real Reasons Customers Ask for Supervisors

It's not always about authority (you might be surprised!)How to address the underlying emotions driving these requests

A Foolproof 3-Step Response

Exactly what to say to make customers feel heard and respected

How to reassure them that you can solve their problem

Handling Persistent Escalation Requests

Clever compromises that satisfy the customer without involving a manager

Setting clear expectations to maintain control of the conversation

Ready to boost your confidence and keep more calls under your belt? These techniques will help you navigate even the toughest "I want your supervisor" moments with ease.

Bonus: Discover why escalations often happen - and how to prevent them before they start.

Don't miss this chance to elevate your customer service skills. Watch now and start transforming your approach to difficult customer interactions today!

For more expert tips on improving your customer service, visit myragolden.com and check out my LinkedIn Learning course "De-Escalating Upset Customers."

Like this video and subscribe to my channel for more insights on delivering exceptional customer experiences!

00:00:00 - Introduction: The "Supervisor" Challenge

00:01:15 - Understanding Customer Motivations

00:02:30 - The 3-Step Response Technique

00:04:00 - Real-World Example in Action

00:05:30 - Strategies for Persistent Requests

00:07:00 - Recap and Additional Resources

00:00:02Understanding Customer Escalation: Why They Ask for Supervisors

00:02:15Three-Step Response to Prevent Customer Escalation

00:04:10Handling Persistent Supervisor Requests: Strategies for Customer Service Agents