10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
Автор: CallCentreHelper TV
Загружено: 2020-10-14
Просмотров: 15507
This is our first vlog, in which Charlie - our Features Editor - shares some of his favourite ideas for how contact centres can reduce Average Handling Time (AHT).
Many of these ideas originate from his popular Call Centre Helper article: How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT).
You can find out more about this article here: https://www.callcentrehelper.com/safe...
For more articles regarding the individual tips presented in this video, which are a little more in-depth, check out the following:
Signposting: https://www.callcentrehelper.com/sign...
Call Routing: https://www.callcentrehelper.com/the-...
Lower Attrition: https://www.callcentrehelper.com/top-...
Abbreviations: https://www.callcentrehelper.com/call...
Agent Tricks: https://www.callcentrehelper.com/7-tr...
For more content from us at Call Centre Helper, check out:
Our Website: https://www.callcentrehelper.com
Our Upcoming Webinars: https://www.callcentrehelper.com/webi...
Our Podcast: https://www.callcentrehelper.com/podc...
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