Exploring Customer Success as a Major Revenue

In this weeks’ Scale Your Sales Podcast episode, my guest is Elizabeth Blass.

I am a two-time Chief Customer Officer with over 15 years of global leadership experience in technology. I specialize in building and scaling high-performing customer-facing teams, aligning cross-functional initiatives, and driving revenue growth through customer success. I’m a passionate advocate for diversity, actively coaching and mentoring women in tech.

In today’s episode of Scale Your Sales podcast, Elizabeth explores the evolving role of customer success as a key revenue driver. Elizabeth shares insights on breaking down silos, ensuring cross-functional alignment, and maintaining momentum year-round. The discussion highlights the impact of customer centricity on sustainable growth and the role of change management in driving success.

Welcome to Scale Your Sales Podcast, Elizabeth Blass.


Timestamps:
00:00 Scale Your Sales: Customer Success
05:48 Biweekly Check-In Meetings Benefits
07:19 Importance of Visibility in Revenue Operations
12:13 Customer-Centric Growth Strategies
14:02 Evaluating Product Value Perception
19:05 Understanding Customer Usage Trends
21:17 Customer Success Drives Revenue Growth
24:51 Aligning Success Metrics
28:29 Master Your Numbers

  / elizabethblass  


Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

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