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10 Things You Should NEVER Say in Customer Service
Автор: Kwestyon
Загружено: 2021-08-31
Просмотров: 395940
Описание:
Here are 10 words and phrases call center agents shoulder never say if you work in customer service. This contains mock call recordings and explanations.
00:00 Intro
00:04 I'm just doing my job.
01:56 I don't understand.
03:27 It's not my/our fault.
04:45 You're wrong.
05:54 To be honest with you
07:15 Please calm down.
09:07 unfortunately, unluckily
10:41 actually
12:44 Your account is not in our database.
14:23 No
Microphone I'm using: https://shp.ee/kckhixm
#customerservice #callcenter #customerservice #bpo #kwestyon
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