I Cracked Setting Up Zendesk. Here’s How!

I Cracked the Code on Setting Up Zendesk! In this video, you'll see a streamlined version of the Zendesk setup process, efficiently reduced to just 29 minutes. Save time and learn the essentials to get up and running quickly!

There's more to Zendesk than meets the eye—let's dive in! 🚀

Zendesk Setup Complete Guide 2025

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Zendesk Omnichannel Setup 2025 -    • Zendesk Omnichannel Routing Setup for 2025  
Zendesk SLA -    • Zendesk SLA Update - What's New & Features  
Is Zendesk Copilot Worth it? -    • Is Zendesk Agent Copilot Worth It?  


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Here's what we cover:
00:00 - Intro
00:18 - 1. Enable the email channel
01:43 - 2. Create a group or a department
02:55 - 3. Create a custom field called 'contact reason'
04:53 - 4. Create a form and add contact reason
05:36 - 5. Enable the web widget
09:14 - 6. Setup Omnichannel Routing
12:42 - 7. Enable a schedule
13:49 - 8. Add a trigger for OOO
16:20 - 9. Create a simple AI flow
20:24 - 10. Add a trigger to categorize requests & add priority
22:15 - 11. Add a view to see your Sales leads
24:13 - 12. Create automation to 'chase' customers
26:35 - 13. Build an SLA Policy
28:14 - 14. Enable Customer Satisfaction Surveys
28:49 - Outro


⭐️ 🦍 Open a Zendesk trial: https://www.zendesk.com/register/?par...

Get some ebooks to learn how to get more out of your Zendesk and customer service system in general: https://roca.work/learn

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