Zendesk Omnichannel Routing Setup for 2025
Автор: Dominic The CX Guy
Загружено: 2025-01-28
Просмотров: 2623
Let's unlock seamless customer support with Zendesk's Omnichannel Routing for 2025. Dive into the setup process and learn how to optimize your workflows in ways that could transform your support experience. Get ready for what's ahead!
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Here's what we cover:
00:00 - Intro
00:07 - Omnichannel Prerequisites
00:42 - What is Omnichannel
00:50 - Setup Omnichannel Routing
06:42 - Capacity Rules
07:26 - Agent Statuses
08:40 - Idle Timeout
09:27 - Theory
10:36 - Triggers
12:06 - Conclusions
12:56 - Outro
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My email is: [email protected]
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