Managing Unhappy Customers in Your Painting Business

In this episode of Price. Sell. Paint., Jon and Michael break down real-world strategies for dealing with unhappy customers in the painting business. From staying calm under pressure to knowing when a refund can save the relationship, they share stories, mindset tips, and tactical advice for turning tense situations into professional wins. Whether you're a sales rep or a business owner, you'll walk away with tools to handle complaints without losing your edge.

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00:00 – Introduction to Customer Satisfaction
02:57 – Understanding Net Promoter Score
06:01 – Handling Unhappy Customers
08:30 – Sales Rep Challenges and Solutions
11:29 – The Importance of Customer Relationships
14:10 – Dealing with Customer Emotions
17:22 – Strategies for Customer Recovery
31:29 – Offering Clear Paths Forward
38:14 – Reflecting and Learning from Experiences
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